Return Policy
Our commitment to quality and customer satisfaction
Our Return Policy
We do not accept returns or exchanges on opened or used products.
The Lyte Flash 3 IPL device is a personal care product designed for direct skin contact. For health and safety reasons, once a package has been opened or the device has been used, we cannot accept it back due to potential biohazard and hygiene concerns.
We stand behind the quality of our products and want you to be completely satisfied with your purchase. That's why we only offer refunds in cases where items arrive damaged or defective.
When You Can Get a Refund
Damaged on Arrival
Your item arrived with visible physical damage to the device or packaging.
Defective Product
The device doesn't work properly out of the box or has a manufacturing defect.
Wrong Item Sent
We accidentally sent you the wrong product or color variant.
Missing Parts/Accessories
Your order is incomplete or missing essential components.
What We Cannot Accept
Change of Mind
Returns based on buyer's remorse or change of preference are not accepted.
Used or Opened Items
Products that have been opened, used, or removed from original packaging cannot be returned.
Damage After Delivery
Items damaged after delivery or due to misuse are not eligible for refund.
Late Claims
Refund requests made more than 90 days after delivery cannot be processed.
How to Request a Refund
If you received a damaged or defective item, follow these steps:
Document the Issue
Take clear photos of the damaged item, packaging, and any defects. This helps us process your claim quickly.
Contact Support
Email us at support@sooaskinco.com with your order number and photos within 90 days of delivery.
Review Process
Our team will review your claim within 24-48 hours and determine eligibility for a refund or replacement.
Receive Your Refund
If approved, your refund will be processed to your original payment method within 5-10 business days.
Frequently Asked Questions
Why don't you accept returns on opened items?
The Lyte Flash 3 IPL device is a personal care product designed for direct skin contact. Once opened or used, the product poses potential health and hygiene risks that prevent us from reselling it. This policy protects all our customers and complies with health and safety regulations for personal care devices.
What if I accidentally ordered the wrong color?
Unfortunately, we cannot accept returns for incorrect color selection. Please double-check your order before completing your purchase. If the item is unopened and in its original packaging, contact us immediately after delivery - we may be able to help on a case-by-case basis.
How long do I have to report a damaged item?
You have 90 days from the delivery date to report damaged or defective items. We recommend inspecting your order immediately upon arrival and contacting us as soon as possible if there are any issues.
Will I need to return the damaged item?
In most cases, we'll ask for photos of the damage and won't require you to ship the item back. However, for certain claims, we may provide a prepaid return label for you to send the item back for inspection.
How will I receive my refund?
Approved refunds are processed to your original payment method within 5-10 business days. You'll receive a confirmation email once your refund has been issued. Please note that it may take an additional 3-5 business days for the refund to appear in your account, depending on your bank.
Can I get a replacement instead of a refund?
Yes! If you received a damaged or defective item, you can choose between a full refund or a replacement product. Simply let us know your preference when you contact our support team.
Have Questions About Your Order?
Our customer support team is here to help resolve any issues with your purchase
