Privacy Policy

Your Privacy Matters

At SooaSkinCo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website (sooaskinco.com) or purchase our products, including the Lyte Flash 3 IPL hair removal device.

By using our website or making a purchase, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies, please do not use our website.

1. Information We Collect

Personal Information

When you place an order or create an account on our website, we collect the following personal information:

• Contact Information: Name, email address, phone number
• Shipping Information: Shipping address, billing address
• Payment Information: Credit/debit card details (processed securely through our payment provider)
• Order Information: Products purchased, order history, transaction details

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages viewed, time spent on pages, click patterns
• Cookies: Small data files stored on your device (see Cookie Policy section)
• Location Data: General geographic location based on IP address

Information You Provide

We may also collect information you voluntarily provide through:

• Contact forms and customer support inquiries
• Product reviews and feedback surveys
• Newsletter subscriptions
• Social media interactions

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, send order confirmations, and provide shipping updates
• Customer Service: To respond to your inquiries, provide support, and handle returns or refunds
• Account Management: To create and manage your account, if you choose to register
• Marketing Communications: To send promotional emails, special offers, and product updates (you can opt out anytime)
• Website Improvement: To analyze usage patterns and improve our website functionality
• Fraud Prevention: To detect and prevent fraudulent transactions and protect our business
• Legal Compliance: To comply with legal obligations and enforce our Terms & Conditions

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We share information with trusted third-party service providers who help us operate our business:

• Payment Processors: To process your payments securely
• Shipping Companies: To deliver your orders (USPS, DHL, FedEx, etc.)
• Email Service Providers: To send transactional and marketing emails
• Analytics Tools: To understand website usage and improve our services
• Customer Support Tools: To provide better customer service

Legal Requirements

We may disclose your information if required by law, such as:

• In response to a court order, subpoena, or legal process
• To protect our rights, property, or safety, or that of our customers
• To prevent fraud or illegal activity
• To comply with government regulations

Business Transfers

If SooaSkinCo is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

What Are Cookies?

Cookies are small text files stored on your device that help us remember your preferences and improve website functionality.

Types of Cookies We Use

• Essential Cookies: Necessary for website functionality (shopping cart, checkout)
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect website functionality. Most browsers accept cookies by default, but you can choose to block or delete them.

5. Data Security

We take the security of your personal information seriously and implement industry-standard measures to protect it:

• Encryption: We use SSL/TLS encryption to protect data transmission
• Secure Payment Processing: Payment information is processed through PCI-compliant payment providers
• Access Controls: Only authorized personnel have access to personal information
• Regular Security Audits: We regularly review and update our security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

You can access and update your account information by logging into your account or contacting us at support@sooaskinco.com.

Marketing Opt-Out

You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any promotional email or contacting us directly.

Data Deletion

You can request deletion of your personal information by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.

Do Not Track

Some browsers have "Do Not Track" features. Our website does not currently respond to Do Not Track signals.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Order Information: Retained for 7 years for accounting and tax purposes
• Account Information: Retained until you request deletion or close your account
• Marketing Data: Retained until you opt out of communications
• Analytics Data: Typically retained for 24-36 months

8. Children's Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it immediately.

If you believe we have collected information from a child, please contact us at support@sooaskinco.com.

9. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms or payment processors). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. International Users

Our website is operated from the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

By using our website, you consent to the transfer of your information to the United States and the application of U.S. privacy laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Email: support@sooaskinco.com
Website: sooaskinco.com

We will respond to your inquiry within 24-48 hours.